BOOKING SERVICE

At Mazda, after-sales is more than just service

it's our commitment to your long-term satisfaction and driving confidence. From routine maintenance to responsive customer support, we’re here to ensure your vehicle performs at its best, every day.

Customer First, Always

Driven by innovation, powered by care.
VinFast envisions an after-sales experience that doesn’t just support — it empowers. We aim to set new standards in reliability, responsiveness, and peace of mind, because every journey deserves the confidence to move forward.

With You for Every Mile Ahead.

When we serve with purpose, every mile becomes meaningful.

What You Can Expect from Us

Certified Technicians

All service procedures are handled by trained and certified technicians who follow VinFast’s international service standards. From diagnostics to detailed inspections, we ensure your vehicle is in expert hands.

Genuine VinFast Parts

We only use original VinFast parts for every replacement and repair. This guarantees that your vehicle maintains peak performance, safety, and longevity.

Easy Booking & Timely Reminders

Book your service online, anytime. Get automated reminders for regular maintenance so you never miss a check-up. Convenience is at the core of our service.

Specialized Support for Electric Vehicles

As a pioneer in EV technology, VinFast Batam provides specialized care for electric vehicles, including battery diagnostics, software updates, and energy efficiency checks.

Customer Support That Cares

Need assistance? Our customer service team is ready to help you with any questions, service inquiries, or emergencies. We’re just one call or message away.

Our Team

After SALES

Our Service & Facilities

At VinFast, after-sales is more than just service—it’s our commitment to your long-term satisfaction and driving confidence.
From routine maintenance to responsive customer support, we’re here to ensure your vehicle performs at its best, every day.

Towing

Full Batam Area

Sparepart

Vinfast Autorized Sparepart

Waiting Room

Wifi & Snack

Free Wifi & Snack

Book Your Vinfast Vehicle Service

Please complete the form below, select the required service type, and indicate your preferred appointment date. Our team at Vinfast Batam after sales will promptly confirm your booking.

FAQ

Our After Sales Services Include:

We provide official Vinfast warranty coverage for both vehicles and spare parts. Here, you can find information about warranty terms, coverage period, and the claim process in case of damage or defect.

Available Warranty Types

Get to know the different types of warranty coverage available for your Vinfast vehicle, tailored to protect your driving experience with peace of mind.

Warranty Claim Terms

To be eligible for a warranty claim, please ensure the following:

The vehicle is within the warranty period and mileage limit.
All scheduled maintenance has been performed at authorized Vinfast service centers.
The damage or defect is not caused by misuse, unauthorized modification, accident, or natural disaster.
The original service booklet and invoice are available at the time of claim.

Note: Warranty does not cover wear-and-tear parts such as brake pads, tires, and wiper blades unless proven defective due to manufacturing error.

How to Submit a Claim

Visit Your Nearest Vinfast Authorized Service Center.
Bring your vehicle and the original warranty booklet.
Provide Your Service Records.
Ensure all scheduled maintenance entries are complete.
Inspection Process.
Our technician will inspect the reported issue to determine warranty eligibility.
Claim Approval & Repair.
Once approved, repairs or part replacements will be done free of charge under warranty terms.

For assistance, please contact our service team via phone or WhatsApp.

Visit the Official Vinfast Batam Workshop

Is your vehicle experiencing a breakdown? Contact our emergency assistance team. We are ready to support you in urgent situations such as towing, battery failure, or flat tires.

VinFast Batam delivers excellent aftersales service. From booking to vehicle pickup, the process was fast and transparent. The team is friendly and truly cares about customer satisfaction. I’ll definitely return for future maintenance.

Amelia Hartono Customer – VinFast VF e34 Owner

“I was really impressed by the overall experience—from the warm welcome to the timely updates during the service. VinFast Batam has set a high standard for customer care.”

Andra Customer – VinFast VF 8 Owner

The technicians at VinFast Batam are highly skilled and responsive. They diagnosed the issue and fixed it on the same day. I appreciated their clear communication and the use of genuine parts. Great service overall.

Dinda Customer – VinFast VF 5 Owner

I was really impressed by the overall experience—from the warm welcome to the timely updates during the service. VinFast Batam has set a high standard for customer care.

Rizki Putra Customer – VinFast VF 8 Owner

YOUR CUSTOMER SERVICE

SERVICE MAZDA

+62 813-1938-9889

SPAREPART MAZDA

+62 811-3239-889