BOOKING SERVICE
At Mazda, after-sales is more than just service
From scheduled maintenance and thorough inspections to responsive customer care and professional advice, our dedicated service team is here to ensure that your Mazda performs at its peak, every single day. Whether it’s a quick oil change or complex diagnostics, we treat every visit as an opportunity to serve you better.
Customer First, Always
Guided by passion and precision, we strive to provide a service experience that goes beyond expectations. We focus not just on solving problems, but on anticipating your needs, offering transparency, and making every step seamless and stress-free.
Our certified technicians are trained to uphold Mazda’s global standards — ensuring every part, process, and performance check reflects the quality and excellence you expect.
Your peace of mind is our priority, and your time is valued. That’s why we offer efficient service processes, genuine Mazda parts, and the comfort of knowing your vehicle is in the best hands.
Every Mile Matters with Mazda
With Mazda Batam by your side, every mile becomes more than just a number on the odometer , it becomes a meaningful part of your life story. Whether you're commuting daily or heading on a road trip, we’re here to make sure every drive is smooth, safe, and satisfying. Because when your car is cared for with heart, every journey feels better.
YOUR CUSTOMER SERVICE
SERVICE MAZDA
+62 813-1938-9889
SPAREPART MAZDA
+62 811-3239-889
What You Can Expect from Us
Our Team
Nanang
Service Manager
Sarah
CRC
Deni
Service Advisor
Jacelyn
Admin Warranty
Cecep
Foreman
After SALES
Our Service & Facilities
At Mazda, after-sales is more than just service—it's our commitment to your long-term satisfaction and driving confidence. From routine maintenance to responsive customer support, we’re here to ensure your vehicle performs at its best, every day.
Book Your Mazda Vehicle Service
FAQ
Our After Sales Services Include:
We provide official Mazda warranty coverage for both vehicles and spare parts. Here, you can find information about warranty terms, coverage period, and the claim process in case of damage or defect.
Get to know the different types of warranty coverage available for your Mazda vehicle, tailored to protect your driving experience with peace of mind.
To be eligible for a warranty claim, please ensure the following:
The vehicle is within the warranty period and mileage limit.
All scheduled maintenance has been performed at authorized Mazda service centers.
The damage or defect is not caused by misuse, unauthorized modification, accident, or natural disaster.
The original service booklet and invoice are available at the time of claim.
Note: Warranty does not cover wear-and-tear parts such as brake pads, tires, and wiper blades unless proven defective due to manufacturing error.
- Visit Your Nearest Mazda Authorized Service Center.
Bring your vehicle and the original warranty booklet. Provide Your Service Records.
Ensure all scheduled maintenance entries are complete.Inspection Process.
Our technician will inspect the reported issue to determine warranty eligibility.Claim Approval & Repair.
Once approved, repairs or part replacements will be done free of charge under warranty terms.
For assistance, please contact our service team via phone or WhatsApp.
Visit the Official Mazda Batam Workshop
Is your vehicle experiencing a breakdown? Contact our emergency assistance team. We are ready to support you in urgent situations such as towing, battery failure, or flat tires.
Mazda Batam delivers excellent aftersales service. From booking to vehicle pickup, the process was fast and transparent. The team is friendly and truly cares about customer satisfaction. I’ll definitely return for future maintenance.
